DO YOU GIVE FASHION ADVISE, CONSULTING OR DO PERSONAL SHOPPING
Yes. Personal shopping is only available in the San Diego, Orange County, Ca area at this time . Please call for more details.
MY SIZE IS SOLD OUT, CAN I BACK ORDER OR HOW DO I GET THIS ITEM
Unfortunately once an item is out of stock there is not an option to order any more or place a back order. All items have been sold out from the company.
HOW DOES THE MEMBER PROGRAM WORK AND WHAT DO I NEED TO DO
Nothing additional from you is required. Your purchases are tracked when you log in and all your points are accumulated for you automatically. For every dollar you spend points are accumulated and are in your account. Additional exclusive promotions will be sent to you for redemption. After 750 points you will receive a $10off promotion.
HOW DO I EXCHANGE AN ITEM?
Exchanges must be in the same condition that it was purchased in with all tags attached. Worn, washed, and damaged items will not be exchanged for any reason. Exchanges are accepted through mail (within 21 days from sale date of receipt). Quantities of merchandise is limited. We strongly recommend if your size is available to place a new order and note in comments in your order section that you are exchanging and item. As soon as the item is received and processed we will issue you a credit on the card it was purchased on or you can receive shopping credit. We will make every effort to honor an exchange request provided the merchandise requested is still available. If your item is no longer available you can select and another item in its place. Management has the right to deny any request if the merchandise is received not according to our policy.
HOW DO I KNOW IF MY ORDER IS COMPLETE?
You will see a confirmation page after you complete your shopping experience. Then you will receive a confirmation email detailing the items purchased, estimated ship date and final cost.
HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?
You will receive a confirmation email once your order has shipped with an estimated arrival date. You can check on the status of your order with the tracking number provided until it arrives. Select "view orders" after logging in to www.fashionistasonthego.com/my-account.
CAN I PLACE AN ORDER BY PHONE?
Yes, you can definitely place an order by phone. Call our fashion representative at 760-402-9761 during normal business hours to order by phone. Please have the size, color and order number prior to calling to place order.
HOW DO I KNOW THAT MY INFORMATION IS SECURE?
We have gone to great lengths to ensure shopping online with us is completely safe. We use VeriSign SSL encryption which secures your private information from interlopers. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before it's sent over the Internet.
WHAT ARE MY PAYMENT OPTIONS
You can pay for your orders with Visa, MasterCard, Discover and American Express or the credit in your account. Domestic and international credit cards are accepted. Your account will be charged once your order has been shipped. At this time, we do not accept personal checks, money orders or any other form of payment.
WHAT IS MY SALES TAX
Fashionistasonthego.com honors each state's guidelines concerning sales and use tax, determined by the destination address of your shipment. We are required by law to charge tax except for orders delivering to California. *Sales tax may be applicable for these states based on their individual requirements. Please note that order totals in checkout reflect estimated tax. The actual charge to your credit card will reflect all applicable state, local and county taxes and will be calculated once your order is shipped. Taxes and duties for Canadian orders are included in the shipping & handling charges. These charges are non-refundable, unless you are returning something that is the result of our error
IS YOUR PRODUCTS AUTHENTIC
Most of our items come with the original tags. We guarantee your items are authentic.